Echo iPBX & Echo One

Professional IP PBX and Call Center Solutions

Enterprise Communication Platform

Echo iPBX is used by hundreds of companies across the region. Combined with Echo One Call Center, it provides a complete enterprise communication solution that scales with your business needs.

Full-featured IP PBX system
Advanced call center capabilities
Seamless CRM integration
Real-time monitoring and analytics
Multi-site deployment support
High availability and redundancy

Advanced Logic (ACD)

Intelligent call distribution ensures optimal customer experience.

  • Skill-based routing (Primary and Additional Skills)
  • Agent prioritization based on skill ratings
  • Dynamic status management (Ready, Wrap-up)
  • Automated distribution based on availability

Supervisor Tools

Complete control and real-time insight into center operations.

  • Real-time agent and skill management
  • Live Panel (Dashboard) for status monitoring
  • Advanced Reporting (Amber Reporting)
  • Historical overview and performance analytics

Agent Interface

Simple web interface that makes agents' jobs easier.

  • Intuitive Waiting Room with call overview
  • Click-to-dial functionality for quick dialing
  • Contact history and interaction view
  • Simple self-management of statuses

Partner Program

We want to go a step further and offer partnership to interested companies and freelancers. We ensure that we redirect interested projects only to partners we trust and that maintain a high knowledge level and quality customer support.

Apply for Partnership

Get Certified

We have a certification program for Echo iPBX and Echo One. After reading through materials, taking online lab classes and passing the exam, you may call yourself a Certified Echo iPBX and/or Certified Echo One professional.

  • Prove your expertise
  • Priority support access
  • Partner program eligibility
  • Marketing materials access
Start Certification
Exoscale Zagreb Data Center
hr-zag-1
INFRASTRUCTURE

Premium Infrastructure & Performance
Powered by Omonia & Exoscale Zagreb

Our AI services run on enterprise-grade infrastructure located directly in Zagreb, hosted by A1 Croatia (Exoscale hr-zag-1). This ensures ultra-low latency for real-time voice applications and full data sovereignty.

Ultra-Low Latency

<10ms round-trip time in Croatia via Omonia's optimized BGP routing.

Data Sovereignty

All data stays in Croatia. GDPR compliant processing on local servers.

10Gbit+ Connectivity

Multiple redundant 10Gbit upstreams ensure uninterrupted service.

Tier 3 Reliability

N+1 redundancy on power and cooling for 99.99% uptime.

Get in touch

We're here to help you transform the way you connect with your customers. Whether you have questions, need a demo, or are ready to get started, our team is just a message away. Let's work together to create seamless, intelligent interactions that drive success.

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